Privacy Policy

Align PT & Pilates

Effective Date: January 12, 2026

Align PT & Pilates (“Align,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, contact us, schedule services, or receive care at our clinic.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide safe, effective care and to operate our practice efficiently.

1.1 Personal Information

We may collect personal information, including, but not limited to:

• Full name

• Email address

• Phone number

• Mailing address

• Date of birth

• Emergency contact details

• Insurance information

• Payment information

1.2 Health Information (Protected Health Information – PHI)

When you receive clinical services, we collect health-related information such as:

• Medical history

• Injury and surgical history

• Diagnoses and treatment plans

• Pelvic health information (when applicable)

• Progress notes and clinical assessments

• Physician referrals (if applicable)

This information is considered Protected Health Information (PHI) and is handled in compliance with applicable privacy laws, including HIPAA.

1.3 Website & Technical Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and device information

• Pages visited and time spent on pages

• Referring website or search engine

• Cookies and similar tracking technologies

This data helps us improve website performance and user experience.

2. How We Use Your Information

We use collected information for purposes including:

• Providing physical therapy, Pilates, and pelvic floor care

• Scheduling and managing appointments

• Communicating with you about services, billing, or care plans

• Processing payments and insurance claims

• Maintaining clinical and legal records

• Improving our services and website

• Responding to inquiries and customer service requests

• Complying with legal, regulatory, and professional obligations

We do not sell or rent your personal or health information.

3. HIPAA Compliance & Medical Privacy

Align PT & Pilates complies with applicable provisions of the Health Insurance Portability and Accountability Act (HIPAA).

Your PHI may be used or disclosed for:

• Treatment: coordinating care with other healthcare providers

• Payment: billing insurance, collecting payment

• Healthcare Operations: quality assurance, training, compliance

Any other use or disclosure of PHI requires your written authorization unless otherwise permitted by law.

4. Information Sharing & Disclosure

We may share your information only when necessary and appropriate, including:

• With healthcare providers involved in your care

• With insurance companies for billing and coverage verification

• With service providers who support clinic operations (billing, scheduling, IT systems)

• When required by law, court order, or regulatory authority

• To prevent serious harm to you or others

• For public health reporting when legally required

All third parties are required to maintain confidentiality and data security.

5. Pelvic Floor & Sensitive Health Information

We recognize that pelvic floor therapy involves sensitive personal and health information. Such information:

• Is collected only when clinically appropriate

• Is accessed only by authorized providers

• Is documented respectfully and securely

• Is never shared without legal or written authorization

Your dignity, privacy, and consent are always prioritized.

6. Payment Information

Payment information is collected to process transactions for services. We use secure, compliant payment processors and do not store full credit card numbers on our servers.

7. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Improve site functionality

• Analyze website traffic

• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

8. Email, Text & Electronic Communication

By providing your contact information, you consent to receive:

• Appointment reminders

• Scheduling updates

• Administrative messages

• Limited marketing or educational communications (you may opt out at any time)

We strive to protect electronic communications, but no system can be guaranteed 100% secure.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

• Secure electronic record systems

• Access controls and password protection

• HIPAA-compliant storage and documentation practices

Despite our efforts, no method of transmission or storage is completely secure.

10. Data Retention

We retain personal and health information for as long as required by:

• Medical record retention laws

• Insurance and billing requirements

• Professional and legal obligations

Records are securely disposed of when no longer required.

11. Your Rights

You have the right to:

• Access and request copies of your records

• Request corrections to inaccurate information

• Request restrictions on certain uses or disclosures

• Request confidential communications

• Receive a list of disclosures when applicable

• File a complaint if you believe your privacy rights have been violated

Requests must be submitted in writing and may be subject to legal limitations.

12. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental or guardian consent.

For minors receiving services, a parent or legal guardian must authorize care and information sharing.

13. Third-Party Links

Our website may include links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes acceptance of the updated policy.

15. Contact Information

If you have questions about this Privacy Policy or your privacy rights, please contact:

Align PT & Pilates

8660 College Pkwy, Suite #250

Fort Myers, FL 33919

Phone/Text: [Insert Contact Number]

Fax: [Insert Fax Number]

Email: [Insert Email Address]